PS5 repairs: the most common issues

8 December 2020

Even though the PlayStation 5 has just been released, it’s not immune to breakdowns. There are many things that can affect the proper functioning of your console. You’ll need to get them fixed to avoid further damage to your system.

To help you identify problems with your PS5, here is a list of the most common issues you may encounter.

1. PS5 display problems

If your TV is not displaying images from your console, there are several things to check.

Check that your HDMI cables are connected properly and that they are not damaged. Also, remember to check that you are on the correct HDMI channel on your TV and, if necessary, test your console with another HDMI cable. The problem could also be:

  • The console’s HDMI port
  • Your screen. Test your console on another screen
  • The PlayStation 5’s HDMI circuit
  • The console’s graphics card

2. PS5 Disc Drive Problems

If you can no longer insert discs into your console or if your console no longer recognizes your games, the problem is with the disc drive. There are several possible reasons for this.

  • The discs no longer eject, and the drive makes noise: the drive or the disc ejection mechanism should be replaced.
  • The drive doesn’t respond to any commands: the drive motor should be replaced.
  • The console no longer recognizes games: if the discs are scratched or damaged, you’ll have to buy new ones. If they are in good condition, you’ll need to have the console’s lens replaced.3. The PS5 does not turn on anymore

3. The PS5 No Longer Powers Up

If your console stops powering on or suddenly shuts down, here are some things to check:

  • Your electrical installation: make sure your console is not plugged into a power bar.
  • An overheating problem: make sure your PS5 can efficiently dissipate heat.
  • A dust problem: to prevent dust from causing overheating, clean your console’s fan with compressed air from a can.

4. Other PS5 problems

Other issues may affect the operation of your console. Contact our team as soon as a problem occurs to get your PlayStation 5 repaired quickly.

Repair submission


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